Resource Center Administrator / Facilitator

• $25-$27 per hour.
• Access to Group Benefit Plan after 3 months.
• Education allowance.
• Volunteer hours.
• Organizational Events.

• Full-time
• Monday to Friday
• Full – Time (37.5 hours per week)
• 8:30-4:30, with one 10-6 shift  (Mon or Tues)

• Post-secondary degree, certificate or diploma; or equivalent combination of education, training, employment and career counselling, and/or vocational counselling certifications.
• Certified Career Development Practitioner (CCDP) designation preferred.
• Min 2 yrs experience in providing customer service and resolving problems both in-person and in a virtual service delivery environment.
• Demonstrated experience working in a diverse and inclusive work environment, with individuals with complex barriers and a broad range of cultural backgrounds.
• Non-Violent Crisis Intervention (NVCI) training or other customer service/conflict mediation training.
• Excellent interpersonal and coaching skills.
  Strong client service skills; able to establish and maintain collaborative and productive working relationships with clients and team members, using a strengths-based approach.
• Ability to communicate effectively, both verbally and in writing.
• Ability to provide and develop resume writing skills and labour market research skills.
• Exceptional administrative skills including typing 60 wpm, organizational skills, developing systems and processes, data management and reporting, scheduling and overall service coordination

• Provide general front desk and client support
• Assist clients in the use of computers and photocopying/printing and accessing employment information.
• Register clients into the Ministry database and assess eligibility for services
• Book Client appointments with staff for ongoing service needs, quickly and efficiently.
• Assist clients to access and use online government databases related to their employment situation i.e. EI
• Provide one to one support while client(s) are in the resource room, assisting with resume writing, employability readiness skills, including directing client to the appropriate material related to services they may require.
• Maintain a current job board for clients; order and maintain current resource materials to assist clients with job search and identifying community supports they can access.
• Engage with and oversee client job-search specific computer use in the resource room.
• Provide administrative assistance to other staff members and maintain office safety and upkeep.
• Works collaboratively with Job Developer to ensure Employment verification can be obtained for all clients and that employers recruitment needs can be met.
• Work collaboratively with WorkBC sites and colleagues to ensure Client engagement is optimal.
• Facilitate one to one and group workshops on a variety of topics related to employment readiness.
• Assist with some Case Management support and file administration and case notes.
• Other tasks as identified by the Program Manager.

Respect All – Always
Everyone deserves respect at all times, along with accurate, timely, and continuous communication.

Honour Our Word – Do the Right Thing
We follow through with our promises, and make things right if we fall short.

Commitment To Our Core Values
Back in Motion’s commitment to our Core Values is evident through our community engagement, service excellence, accessibility and inclusion measures, and environment sustainability initiatives.