Client Service Coordinator

This well-established and long-time Sea to Sky law firm is looking for a proactive team player who understands what it means to deliver exceptional service to both
internal and external clients, for their Client Service Coordinator position.

Offering a great opportunity to get your foot in the door of the legal field plus career growth, $26 to $29 per hour to start and a warm and friendly work environment.

About the Role, Benefits & Perks:  

• Full time: Monday-Friday 9am -5pm.
• $26 to $29 per hour to start with room for growth.
• Warm and friendly work environment with a close-knit team of professionals.
• Extended Health, Dental, Life and LTD insurance after 3 months.
• RSP matching after 1 year.
• Wellness bonus of $350 annually after 1 year.
• Monthly team get-togethers – social Friday!
• Very friendly, social and close-knit team with lots of long-term staff.
• Perfect for a long-term local with an interest in growing a career with a law firm.

The Perfect Candidate: 

• 2+ years of experience working with in an office environment with exceptional client service skills.
• Work efficiently and are able to manage a diverse task list without breaking your stride.
• Anticipate client needs and respond proactively and you take pride and ownership in all of your task to foster strong relationships with clients and colleagues alike.
• Communicates professionally on the phone, in person and in writing.
• Understands how to anticipate client needs and respond accordingly.
• Has good knowledge of Microsoft Office 365.
• Has an affinity for numbers and is able to learn basic accounting tasks.
• Ability to work independently and takes full ownership of assigned tasks;
• Demonstrates attention to detail and accuracy.
• Possesses excellent organizational skills.
• Works well with others at all levels of the organization.
• Is able to receive feedback and have constructive and respectful performance discussions.
• Able to lift up to 30lbs.

Responsibilities Include: 

• Greet clients in a professional manner and answer questions efficiently.
• Answer all incoming phone calls within 2 rings; screens and forwards incoming phone calls and efficiently provide basic information when needed;
• Assist with the intake process for some practice areas and gather pertinent client information to forward on to assistant/associate.
• Maintain and respond to all client communication via email within 24 hours of email receipt.
• Follow (and take initiative to suggest new) procedures to ensure a smooth flow of information from clients to lawyers/paralegals and vice versa.
• Process cheque deposits via remote scanner as required.
• Ensures documents required for client meetings are available ahead of meeting time.
• Book notarial appointments for lawyers and update calendar with appointment information.
• Process and post client payments to appropriate accounting system.
• Process retainer and trust payments as required.
• Coordinate inter-office mail and arrange courier pick-ups.
• Coordinate firm phone system; assist with call forwarding and troubleshooting as needed for associates and staff.
• Assists Accounting Manager with Accounts Receivable follow ups, closing file process.
• Process all expense recoveries including, but not limited to Court Services Online and Courier expenses.
• Retrieves files from Iron Mountain as requested.
• Make small updates to the firm website as directed by the Director of Operations & HR.
• Work with Director of Operations & HR to maintain firm library.

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Applying is Easy!

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1. Create a Profile and upload your resume here (you only have to do this once):  www.squamish-jobs.com/apply
2. OR If you have already created a profile with us, please complete this simplified application: www.squamish-jobs.com/simple_app

Tip for Out-of-Town Applicants:  If you are currently living outside the area, be sure to tell us about your plans to relocate including if you’ve already secured or researched local accommodation and your planned arrival date.  Click here for some resources.

We will review all applications and contact candidates who have been selected for further consideration or an interview.  If you would like an update on your application, please email us at talent@squamish-jobs.com or call us at 604 905 4194 ext 2.

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